1.1 The following general terms and conditions apply to contracts for the rental of apartments as well as all other supplies and services provided to the tenant (hereinafter referred to as the Guest) by B5 Residence GmbH / B/FUENF APARTMENTS (hereinafter referred to as the Hotel), represented by the Managing Director: Robert Augenstein, Pfinztalstraße 92a, 76227 Karlsruhe, Mannheim Local Court, HRB 714767, VAT Reg. no. DE283923876.
1.2 Any deviations from these terms and conditions are only valid if they have been agreed in writing by the Hotel and the Guest.
2.1 The presentation of the apartments on the Internet does not constitute a binding offer by the Hotel. After a booking enquiry has been made by the Guest and availability has been confirmed by the Hotel, a contract for the temporary rental of an apartment is concluded between the Hotel and the Guest.
2.2 If the apartment is booked and rented by a third party on behalf of the Guest, the third party shall be liable to the Hotel together with the Guest as joint and several debtors for all obligations arising from the contract, provided that the Hotel has received a corresponding declaration from the third party.
2.3 The rooms provided may only be sublet to, rented out to and used by third parties for any use other than their purposes as accommodation with the Hotel’s prior written consent. Purposes other than accommodation include but are not limited to use for commercial purposes, public invitations, sales and similar events, as well as other events which are likely to disturb the peace, order and public reputation of the Hotel's business or which could appear morally or ethically offensive.
2.4 The contract is only valid for the period and number of people specified in the contract
2.5. The respective valid House rules shall also form part of the contract. The house rules can be downloaded from this website (link) or requested from the Hotel and handed out in writing. The Hotel reserves the right to expel Guests from its premises or refuse them entry if they violate the above rules. In the event of a more than insignificant breach of the House rules and if this continues despite a request to desist, the Hotel is entitled to terminate the accommodation contract without notice.
3.1 The Hotel shall keep the apartment booked by the Guest available and shall provide the agreed services.
3.2 The Guest shall pay the applicable or agreed prices asked for by the Hotel for the provision of the accommodation and any other services used by the Guest. The Guest shall treat the apartment and the inventory with care and shall leave it clean upon departure.
3.3 The agreed prices are inclusive of value statutory added tax.
3.4 Prices may also be altered by the Hotel if the Guest subsequently requests and the Hotel agrees to changes in the services provided by the Hotel or the length of the Guest's stay.
3.5 If the rented apartment is unusable or unavailable at short notice, the Hotel shall provide an appropriate replacement apartment. The replacement accommodation must be comparable to the rented apartment in terms of standard, category and location. Any additional rental costs incurred as a result will be borne by the Hotel. The Guest's obligation to pay the agreed rent remains unaffected by this.
4.1 The Hotel shall be entitled to demand an appropriate advance payment and deposit when the contract is made. The amount of the advance payment and the date by which it must be paid as well as the amount of deposit may be agreed in writing in the contract.
4.2 The Hotel shall also be entitled to issue and demand immediate payment of an interim invoice for any claims acquired during the Guest’s stay in an apartment.
5.1 In the case of a binding booking (after binding booking confirmation or the acceptance of a binding offer by the Guest), there is generally no statutory right of cancellation or free right of withdrawal from the contract concluded between the Hotel and the Guest. In the event of no-show or non-arrival, the Guest must expect to be charged cancellation/cancellation fees.
5.2 Cancellation by the Guest of the contract concluded with the Hotel requires the Hotel's consent in text form. If this is not done, the agreed price from the contract must be paid even if the Guest does not make use of contractual services.
5.3 If a date by which the parties may withdraw from the contract at no charge has been agreed between the Hotel and the Guest in writing, the Guest may withdraw from the contract up to such date without incurring payment or compensation claims from the Hotel. The Guest's right of cancellation expires if the Guest does not notify the Hotel of the exercise of his or her right to cancel by the agreed date.
1. If the Guest's right to cancel the contract free of charge within a certain period has been agreed in writing, the Hotel is entitled to cancel the contract within the same period if enquiries from other customers for the contractually booked rooms are received and the Guest does not waive his or her right of cancellation upon enquiry by the Hotel.
2. If an agreed advance payment is not made even after a reasonable grace period set by the Hotel with a threat of rejection has expired, the Hotel is also entitled to withdraw from the contract.
3. The Hotel is entitled to extraordinarily withdraw from the contract or to terminate it without notice for objectively justified reasons, in particular if:
4. Legitimate withdrawal or termination by the Hotel shall not provide the Guest with substantive grounds for claiming damages.
7.1. Unless agreed explicitly in text form, the Guest does not acquire any claim to the provision of an apartment.
Booked apartments shall be available to the Guest for residential use (non-smoking) as of 3 pm on the agreed day of arrival. The Guest has no right to the earlier provision of apartments.
On the agreed departure date, the apartments must be vacated by 11 a.m. at the latest and made available to the Hotel in a condition consistent with normal use. Thereafter, the Hotel may charge 50% of the full accommodation price until 6 pm, and 100% from 6 pm, for late vacating of the apartment beyond the contracted period. This shall not substantiate any contractual claims for the Guest. The Guest may demonstrate that the Hotel does not have the right to charge for such use or only to a significantly lower charge.
7.2. If the apartment is found to be dirty or damaged upon return, or if there is any other issue that goes beyond the normal wear and tear of an apartment rental, the Hotel has the right to invoice the customer for the cost of rectifying the issue. The charges are €55.00 per hour for light soiling, €95.00 per hour for medium soiling, and €55.00 per hour for a cleaning specialist to deal with heavy soiling, plus the cost of any material damage. The smoking ban in the apartment must be respected. If it is disregarded, €300.00 will be charged. This is for special cleaning. If the apartment cannot be rented out due to cleaning or repairs, an additional fee equivalent to 80% of the current apartment price will be charged per night for the period during which the apartment is unavailable.
8.1 The Hotel shall be liable in cases of intent or gross negligence in accordance with the statutory provisions. In cases of slight negligence, the Hotel shall only be liable for injury to life, limb, or health, or for breach of fundamental contractual obligations. However, claims for damages arising from slightly negligent breaches of material contractual obligations shall be limited to foreseeable damage typical for this type of contract, unless liability exists for injury to life, limb, or health. The Hotel shall be liable to the same extent for the fault of vicarious agents and representatives.
8.2 The provision of the above paragraph (7.1) extends to compensation for damages in addition to performance, compensation for damages instead of performance and claims for compensation for wasted expenditure, irrespective of the legal grounds, including liability for defects, delay or impossibility.
8.3 The Guest must provide proof of personal liability insurance in the event of damage or liability upon conclusion of the contract.
8.4 If the Guest is provided with a car parking space, the Hotel is not obliged to monitor this.
8.5 Due to the current state of technology, it is not possible to guarantee that data communication via the internet will be free of errors and/or available at all times. In this respect, the Hotel is not liable for the constant and uninterrupted availability of its online platform.
9.1 The Guest is granted revocable use of the Internet access included in the rental price. The Guest is responsible for data transmitted via the WiFi, the services utilised and the legal transactions carried out. The Guest must comply with the applicable law when using the WiFi.
9.2 In particular, the Guest must not use the WiFi to retrieve or distribute immoral or illegal content and must not illegally reproduce, distribute or make accessible any goods protected by copyright. The Guest shall indemnify the Hotel against all damages and claims by third parties that are based on unlawful use of the WiFi by the Guest and/or a breach of this agreement. This also extends to costs and expenses associated with the claim or defence against it.
To ensure the safety of our guests and our employees, as well as to safeguard our domiciliary rights and prevent vandalism, theft and other damage to our and your property, optical-electronic equipment (surveillance cameras) has been installed in some selected publicly accessible areas (entrance area, corridors, stairwells, car parks and outdoor areas) of our Hotel.
The monitored areas and installation facilities are specially labelled with signs and pictograms.
Responsible for this and for any queries is the
B5 Residence GmbH
Pfinztalstraße 92a
76227 Karlsruhe
Phone: +49 721 98979990
E-mail: verwaltung@b5apartments.de
and our data protection officer
xDSB Datenschutz GmbH & Co. KG
Greschbachstraße 6a
76229 Karlsruhe
Phone: +49 721 828035-0
Fax: +49 721 82803 -99
E-mail: info@xdsb.de
We process personal data concerning you in compliance, in particular, with the General Data Protection Regulation (GDPR) and in Germany the Federal Data Protection Act (BDSG) as well as all other applicable laws.
In this respect, reference is also made in particular to our Privacy notice.
By entering the building, you expressly agree to these measures.
11.1 If any provision of these General Terms and Conditions is or becomes valid or void, this shall not affect the validity of the other provisions. The statutory provisions shall also apply.
11.2 The law of the Federal Republic of Germany shall apply. The application of UN sales law and conflict of laws provisions is excluded.
January 2025