As a consumer, you have a right of cancellation in accordance with the cancellation policy below.

Consumers within the meaning of section 13 German Civil Code (BGB) are natural persons who enter into legal transactions for purposes which are neither predominantly commercial nor related to their self-employed activity.

Cancellation rights notice

Cancellation rights

You have the right to change your mind and cancel the contract within fourteen days without giving any reasons for doing so.

The cancellation period is fourteen days from conclusion of the contract.

In order to exercise your right to cancel you must contact us at

B5 Residence GmbH
Pfinztalstraße 92a
76227 Karlsruhe

Phone: +49 721 98979990
E-mail: info@b5apartments.de

and send an unequivocal statement (e.g. a letter sent by post or e-mail) in which you notify us of your decision to cancel the contract.

You can, if you wish, use the enclosed specimen cancellation form for this purpose.

In order to cancel within the cancellation period, it is sufficient for your notice to cancel to have been sent before the period expires.

Consequences of cancellation

If you cancel the contract, we must refund all payments that we have received from you immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of the contract. We will use the means of payment used by you for the original transaction to reimburse you, unless an alternative has been explicitly agreed with you; in no circumstances will you be charged additionally for such reimbursement.

If you have requested that the service should begin during the cancellation period, you must pay us an appropriate amount which corresponds to the actual services provided to you up to the time at which you inform us of your decision to exercise the right to cancel in relation to the total scale of services provided under the Contract.

Please note:

However, there is no right of cancellation when entering into a tenancy agreement for residential property if the tenant has viewed the apartment beforehand.

Unless the parties have agreed otherwise, there is also no right of cancellation for contracts for the provision of accommodation services for purposes other than residential purposes if the contract provides for a specific date or period for the provision of services.

The right of cancellation shall expire prematurely in the case of a contract for the provision of services if we have provided the service in full and we have only started to provide the service after the consumer has given his express consent for us to start doing so before the expiry of the cancellation period and at the same time has confirmed his knowledge that he will lose his right of cancellation if we fulfil the contract in full.

In the case of an off-premises contract, the consumer's consent must be provided on a durable medium.